Frequently asked questions
We supply all EU countries.
No. The delivery time varies depending on the availability of the product.
The shipping date (ex-works) is shown in the shipping confirmation. Standard delivery times within the EU are 24 hours.
Orders of €100 or more are shipped free of charge.
Orders below include a lump sum of €15 for shipping and handling. For more information, please see our Shipping and Delivery page.
Once the order has been packed, you cannot change the delivery address. If the delivery address changes after the order has been sent, however, please contact us.
We select the mode of shipment that matches your order, so you cannot make any settings changes here.
You will receive a notification by e-mail when your merchandise has been dispatched. In the e-mail, click on the link to the tracking system of our logistics partner, and view the information about your package.
We only offer our regular shipping service. A separate express service is not available.