Frequently asked questions
Account
How do I create an account?
Click "Register Now" and enter the information required to create your account. With an account you can:
1. get quickly to the checkout with stored delivery addresses
2. view your order history and track orders
3. simply return items using your account
Do I have to create a user account to be able to order products?
No, you can also order as a "Guest"
How can I update my information and password?
You can easily edit your personal data on the My Account page, where you can update your registered e-mail address and password.
After you update your registered e-mail address, the order history is saved and will still be displayed when you use your new e-mail adress to log in.
What should I do if I have forgotten my password?
You can click on "Forgotten your password" on the login page.
Simply enter your e-mail address here to receive an e-mail with a link to reset your password.
Answer not found?
Use our contact form to ask us your question
to the contact form