Frequently asked questions


How do I create an account?

Click "Register Now" and enter the information required to create your account. With an account you can:
1. get quickly to the checkout with stored delivery addresses
2. view your order history and track orders
3. simply return items using your account

Do I have to create a user account to be able to order products?
How can I update my information and password?

You can easily edit your personal data on the My Account page, where you can update your registered e-mail address and password.
After you update your registered e-mail address, the order history is saved and will still be displayed when you use your new e-mail adress to log in.

What should I do if I have forgotten my password?

You can click on "Forgotten your password" on the login page.

Simply enter your e-mail address here to receive an e-mail with a link to reset your password.

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